When a family falls into crisis — and it sometimes happens, thanks to unemployment, drugs, bad relationships and bad luck — the social services system is supposed to step in and help them get back on track. As Hilary Cottam shows, in the UK a typical family in crisis can be eligible for services from more than 70 different agencies, but it’s unlikely that any one of them can really make a difference. Cottam, a social worker herself, asks us to think about the ways we solve deep and complex social problems. How can we build supportive, enthusiastic relationships between those in need and those that provide help?

TEDTalks is a daily video podcast of the best talks and performances from the TED Conference, where the world’s leading thinkers and doers give the talk of their lives in 18 minutes (or less). Look for talks on Technology, Entertainment and Design — plus science, business, global issues, the arts and much more.
Find closed captions and translated subtitles in many languages at http://www.ted.com/translate

Follow TED news on Twitter: http://www.twitter.com/tednews
Like TED on Facebook: https://www.facebook.com/TED

Subscribe to our channel: http://www.youtube.com/user/TEDtalksDirector